Shell Shop Central Canada Help Centre

Placing Orders Online

Shopping for Shell Canada products online is safe, secure and easy. Just follow these simple steps:
• Browse through Shell Shop Central Canada by clicking on a department and then clicking on the productions that interest you.
• Add items to your shopping cart.
• Register or verify your shopper information.
• Select your payment method and submit your order.
• Print your View Cart page or your receipt.

Browsing through Shell Shop Central Canada

There are two ways to shop through Shell Shop Central Canada, by clicking on a department and browsing through the product assortment and by using the Search feature to find a specific product.

To browse the product assortment, click on one of the department links located on the left navigation bar. In some cases, when you click on one of these main departments a list of sub departments will be presented. If so, click on those sub departments to see products.

To use the Search feature, click on the Seach box located on the at the top of the page. You will have the choice of searching by price or by keyword, or product name. Enter the information and click the button. For your convenience, Search results will be presented as active, "clickable" links that connect with product detail pages.

Adding Items to Your Shopping Cart

Shopping Shell Shop Central Canada is similar to shopping anywhere – you are in control.

In order to purchase an item, you must first add it to your shopping cart. To do this, click on the product you want to purchase from the product thumbnail pages. A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable). Current on–hand inventory is also displayed here.

Once you have selected the product and specified size and/or quantity, click the Add to Cart button. You will see the product appear in your Shopping Cart. This Shopping Cart will expand to include all of your selections and it also allows you to remove or update those selections by clicking on the Remove button or by clicking on the product name to take you back to the product detail page, where changes can be made.

At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart button located at the bottom of the Shopping Cart.

Registering (My Account)

In order to shop Shell Shop Central, you must be a registered user.

First–time shoppers will be prompted to enter information such as User Name and Password, name, address, e–mail address, and phone number. This information will default to your billing and shipping information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button. Once you have registered, the catalogue will remember you each time you visit.

Submitting Your Order

When you are finished shopping, click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed. Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.

Verify the Shipping Method. Normally, UPS Ground Shipping is the default method. If necessary, make changes by clicking on the Modify button. Available shipping methods will be displayed in a drop–down box. Corresponding shipping cost estimates will be reflected in the Shopping Cart.

Verify the Order Information in your Shopping Cart and make any final changes. Enter your payment information and click on Place Order to submit your order into the eStore's secure ordering environment.

Once you have placed your order, a purchase confirmation page will be displayed. From here, you may exit the Online Catalogue or continue shopping.

Printing Your Receipt

If you would like a printout of your Receipt, click on the Order History button located under My Account. Click on the specific order for which you want a receipt. A display of that order will be presented. Print this screen.

Exchange and Return Policy

Purchases are backed by our 30-day Satisfaction Guarantee. A full credit, not including shipping, will be given for merchandise returned within 30 days of receipt at your address, for any reason. Staples Promotional Products will replace, at no additional charge including shipping, any defective merchandise returned within 30 days.

Please note that ALL returns require you to contact your Customer Care Team for a Returns Authorization Number prior to returning any product.

Personal Protection Equipment

If an error in sizing or product has been made by Staples Promotional Products please call your Customer Care Representative at 1-855-235-1870 for a Returns Authorization number. Staples Promotional Products will make arrangements to have the package picked up and returned. An exchange can be processed immediately for you. Once the package is received a credit will be issued for the original merchandise.

If you have made an error in sizing please call the Customer Care Team at 1-855-235-1870 for a Returns Authorization number. You will be directed on where to ship the package to. You can select to have an exchange processed immediately or wait until the package has been returned and a credit/replacement is processed.

Do NOT return any merchandise directly without contacting Customer Care.

In Stock Catalogue Products

If an error in sizing or product has been made by Staples Promotional Products please call the Customer Care Team at 1-855-235-1870 for a Returns Authorization number. Staples Promotional Products will make arrangements to have the package picked up and returned to our distribution center. An exchange can be processed immediately for you. Once the package is received a credit will be issued for the original merchandise.

If you have made an error in sizing or product selections please call the Customer Care Team at 1-855-235-1870 for a Returns Authorization number. You will be directed on where to ship the package to. You can select to have an exchange processed immediately or wait until the package has been returned and a credit/replacement is processed.

The following are not covered by the 30-day Guarantee and may not be returned unless defective:

• Custom imprinted items
• Discontinued items

The Return authorization number MUST appear on the package or the shipment will be refused. Return information is printed on the back of the packing slip that accompanies your order.

Discontinued Product

All discontinued products are considered a final sale and returns will not be accepted. The Company Store Customer Care Team is available at: SPP-CA.OrderDept@Staples.com. Or you can call and speak directly to a Customer Care Representative at 1-855-235-1870.

Shipping Instructions

Delivery:
Items that are in stock can be shipped within 24 hours from receipt of order. All items are shipped via UPS. UPS cannot ship to post office boxes or to APO/FPO addresses and does not deliver on Saturday.

Shipping Cost

• Orders up to $110 = and $7.51 shipping charge
• Orders from $110.01 and above = 6.8% shipping charge (based on order subtotal)
Note: charges reflect Ground only shipping for Canada.

Product Sizing Information

Relaxed fit: Looser fit, does not hug the body, flowy. Fit runs larger.
Modern fit: A fit that falls between loose and slim fits.
Athletic look and feel: Made from stretch fabrics, allows for extra movement. Fit runs smaller.
Loose fit: Includes excess fabric. Fit runs larger.
Missy cut: Made to fit curvier figures. Fit runs larger.

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Ordering Information

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