Custom Order
Looking for something you don't see on the site? Order from thousands of items!
Contact your Account Representative Carolyn Heighes today.
P: 438-843-0561
E: Carolyn.Heighes@Staples.com
We can source your favourite brands and more
About Custom Order
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What is special order?
We created our "Custom Order" department to handle special requests for merchandise not carried in your in-stock website program. We coordinate every single detail of custom order merchandise acquisition. Our Custom Order Reps have established relationships with top suppliers from across the United States, Canada and around the globe! That means better pricing and faster production for you. You and your employees will spend less time with vendors and more time conducting business.
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What services are offered?
• Multiple, unique product options
• Top-quality product sourcing
• Competitive pricing
• Customer service satisfaction & follow-up -
How does it work?
Send us an email with the details of what you’re looking for and we will provide options that match your needs.
Our in-house art department can create a custom graphic for you, or you can provide a logo or graphic to be printed on your products. If you’re providing your own artwork, vector format (AI or EPS) is preferred.
Once options that meet your requirements have been sourced, you will be faxed or e-mailed a quote that includes product and order details for your approval.
When you approve the quote in writing, production will begin.
Your Custom Order Rep will submit merchandise samples and artwork for your approval along the way. -
What will your Custom Order quote include?
• Sizes, colours and quantities according to your needs
• Decoration specifications and locations
• All costs that will be incurred in completing the order
• Lead time necessary for the production
• To where and to whom the order is to be shipped
• Delivery deadline the quote is intended to meet
• Shipping method required to meet the deadline
• Total project cost of the order, not including shipping or taxes
Product Idea Board
Browse our idea board and get inspired for your next custom order!
Please allow 10-15 business days for delivery.
Build Your Own Merch
You have access to over 500,000 different customizable product options.
Contact your Account Representative today.
Carolyn Heighes
P: 438-843-0561
E: Carolyn.Heighes@Staples.com
